Atlantis Kids Club, Dubai

4.1
#34 of 109 in Fun & Games in Dubai
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Atlantis Kids Club Reviews
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TripAdvisor Traveler Rating 4.5
46 reviews
Google
4.5
TripAdvisor
  • Amazing experience with Atlantis kids club on my daughter birthday. All kids was so happy. I will recommend this place for my friends. International staff can speak different languages like Russian.....  more »
  • this was an amazing experience for my son and all his friends, thank you to Yvonne-event manager- who made this happen. excellent customer service and We chose the venue because of her...  more »
Google
  • Great place for the kids because it gives the parents time to have fun to
  • I took my kids to Atlantis for a day out on Friday. Once we got there my 5 year old son wanted to go to a play centre. I asked around and was told about the kids club on the first floor. We got there and I was happy to leave him there to play. I asked the Indian woman at the door if I can go in and see where I'm leaving my child. In a very unfriendly manner she said: No, because adults are not allowed." After pleading with her for sometime , explaining that I don't feel comfortable leaving him somewhere without knowing what is behind closed doors her answer was - management does not allow. I even asked if my 12 years old daughter can take him inside, the reply was negative as well. She was so protective of the entrance that the only thing that came to my mind you are either hiding something or the club is so poor you don't want parents to see what they are paying for. I have lived in Dubai for 5 years and have never experienced such nonsense. Bottom line we left and we will never come back. All kids clubs in hotels are transparent to parents.The worst customer service experience in Dubai.

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