Emma Bridgewater Factory, Stoke-on-Trent

4.0
#2 of 8 in Tours in Stoke-on-Trent
Factory Tour · Tour
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Emma Bridgewater Factory reviews

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TripAdvisor traveler rating
TripAdvisor traveler rating 4.5
732 reviews
Google
4.4
TripAdvisor
  • I treated my Mother to the full factory tour, followed by pottery painting and cream tea for Mothers Day. It didn’t disappoint! We had a fabulous time. I highly recommend this trip it any EB fan! 
    I treated my Mother to the full factory tour, followed by pottery painting and cream tea for Mothers Day. It didn’t disappoint! We had a fabulous time. I highly recommend this trip it any EB fan!  more »
  • I can't understand what people have been complaining about. My mum surprised me with a breakfast tour experience for my 30th birthday. Unbelievable value for money. £30 for a full English, cup of... 
    I can't understand what people have been complaining about. My mum surprised me with a breakfast tour experience for my 30th birthday. Unbelievable value for money. £30 for a full English, cup of...  more »
Google
  • The Emma Bridgewater factory is located on a small and well looked after site the outskirts of Stoke on Trent. The main lures are the factory outlet store and the main store (the quality of the products are very much on a par). They are both well stocked with a wide range of products. The factory also hosts tours that go round the factory as well as an opportunity to decorate an item from a predefined list. There is also a cafe that has the standard range of drinks, cakes and lunchtime light bites. Three bits of cake, 2 hot drinks and a coke cost around £15. There is also a decently sized car park which is free to park in. All the staff were friendly and helpful in the shops, cafe and decorating buildings.
  • EDIT: Updated from 1 to 3 stars. Finally got a reply two weeks later and received a refund for the one mug. Disappointed that to buy one mug, I have to pay for shipping from the UK to the US, and the mug I wanted to gift is no longer in stock. I love their designs, and if it weren't for the difficult customer service, I would give them 5 stars. :( :END EDIT Horrible customer service if you are shopping from the US. :( US phone number is not working, emails are not responded to. I made an order and later received a large box; all items inside were wrapped well but I was missing one mug from my order and yet it was listed in thr invoice and packing list. I tried calling at many different hours of the day, but their customer service phone number for the US (which is listed on their web page and invoice), was disconnected (just "beep beep beep" like a busy signal at all hours. I then decided to email them and got an automated reply saying, "Our Customer services team are currently working from home, so replies may take slightly longer than usual." It has now been 5 days and still no reply and no indication for when I will receive my missing mug. Based on previous reviews, I'm afraid I won't get a reply. How is working from home supposed to make answering emails take this much longer? Severely disappointed in this brand that I thought would make great gifts...

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